Question 1

What is the best way to book a room at La Serena Villas?

Accepted Answer

Booking directly on our official website ensures you receive the best available rate, no hidden fees, and access to our most flexible cancellation policies. Click HERE to book now.  (https://res.windsurfercrs.com/ibe/index.aspx?propertyID=18158&nono=1&lang=en-us)

Question 2

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by rate and date. Direct bookings typically offer the most flexible terms. Please review your confirmation email or contact us for details.

Question 3

What are your check-in and check-out times?

Accepted Answer

Check-in begins at 4:00 PM and check-out is at 11:00 AM.

Question 4

Is identification required at check-in?

Accepted Answer

Yes, a government-issued photo ID and the credit card used for booking are required.

Question 5

Who can stay at La Serena Villas?

Accepted Answer

La Serena Villas is for adults 21 years and older — no guests under 21 allowed.

Question 6

What types of villas and rooms are available?

Accepted Answer

They offer a range of villas (https://www.laserenavillas.com/villas)— from cozy studio-style units to larger suites — including:
 • King Villas (studio-style with private patio) 
 • Luxe Villas
 • Grand Villas (larger, with more spacious layout) 
 • Spa Villas (with private hot tub or spa-style amenities)
 • San Jacinto Villas (the largest layouts, with full kitchens and generous living spaces)

All villas include features like private patios (many with fire-pits or soaking tubs), air conditioning, kitchenette or mini-fridge (depending on type), Wi-Fi, and comfortable bedding.

Question 7

Do you offer WiFi?

Accepted Answer

Yes, WiFi is included in the resort fee.

Question 8

Is there a pool?

Accepted Answer

Yes, we have a heated outdoor pool and hot tub.

Question 9

What amenities are available on-site?

Accepted Answer

• Outdoor pool (heated) and hot tub.
 • Full-service spa — Whispers Spa (https://www.laserenavillas.com/whispers-spa)— offering massages and other treatments. 
 • On-site restaurant & bar/ lounge — Azúcar Restaurant and Rooftop Bar.(https://www.laserenavillas.com/azucar-palm-springs-restaurant) 
 • Complimentary Wi-Fi, self-parking (including EV-charging station), bicycle rentals for exploring downtown, in-room filtered water. 
 • Non-smoking property.

Question 10

Do you have on-site dining?

Accepted Answer

Yes, our Azucar Restaurant and Bar serves modern contemporary cuisine with a focus on bold flavor, crafted from high-quality, locally sourced ingredients. Visit our dining page (https://www.laserenavillas.com/azucar-palm-springs-restaurant)for menus, hours and make reservations.

Question 11

Is parking available?

Accepted Answer

Yes — self-parking is free for guests. Also available is an EV-charging station for electric vehicles.

Question 12

Do you have meeting or event space available?

Accepted Answer

La Serena Villas offers the potential to host private events or celebrations — with access to their rooftop lounge, pool, and concierge services — though it remains an intimate, boutique property focused on relaxation and privacy. Learn more or fill out an inquiry form at https://www.laserenavillas.com/celebrate.(https://www.laserenavillas.com/celebrate)

Question 13

Do you offer ADA-accessible rooms?

Accepted Answer

Yes. We offer ADA-compliant rooms and features. Please select “Accessible” when booking or call us for assistance. Learn more at www.laserenavillas.com/accessibilities.(http://www.laserenavillas.com/accessibilities)

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